Refund & Returns Policy
We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resaleable condition.
Replacements can only be made within 60 days of receipt of goods. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will be made once we receive the goods.
All products that have been made to order including personalised products cannot be returned under any circumstances unless clearly faulty.
Consumer Protection (Distance Selling) Regulations 2000
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered.
If you have paid a delivery charge this will also be refunded, but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.
If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Only regular priced items may be refunded, unfortunately sale items cannot be refunded, this does not affect your statutory rights.
Please allow up to 14 days for a refund to show on your bank statement.
In the event of your order being damaged in transit please notify us within 24 hours of receipt. If external damage is evident on receipt of goods please sign ‘checked and found to be damaged’. If you fail to do this, we may refuse a refund. We will then refund your order including postage costs. We may ask for photographic proof of damage.
Products should be returned to Clive Mark School-Wear, Units 1-2 Anderton Road, Small Heath, Birmingham, B11 1TG. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund (unless goods are damaged, see "Damaged goods" section above).
Please email firstname.lastname@example.org if you need any further information or assistance.