Delivery should usually be within 15 working days of you placing the order for items that we stock or standard items that we need to embroider. Stock levels on embroidered garments can be variable, so in these cases you may need to allow extra time.
Made to Order 'special' items may take longer. Please contact Customer Services on 0121 459 4599 for further information.
If we do have a problem one of our sales staff will call or email you as soon as possible to offer you a refund or an alternative product.
Name tapes are usually quicker depending on what else is on the order. We primarily deliver via Royal Mail and are subject to their delivery process.
Our acknowledgment of order acceptance online, via email or in-store will not be a guarantee of delivery or availability.
Please be aware that during our busy period in August delivery times will take longer, therefore, we advise that you place your Back to School order as early as possible, preferably during July.
- Free Delivery – FREE delivery on orders over £50 to be delivered to any UK address.
- Orders under £50 will incur a £4.99 delivery charge.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour).
When an item has been delivered, risk of damage to, or loss of, the item passes to you.
For any queries on deliveries please contact the Customer Support team on 0121 459 4599.